Frequently Asked Questions - Stop 'n' Clean

Are you insured and bonded to perform maid and cleaning services?
Our insurance is the best available. We're not "just" bonded, but have liability, crime and employee accident coverage. Your home, our team members and Stop 'n' Clean Home Services are included in the coverage.
Click here to view insurance information.

Must I be at home when you clean my house?
It's your choice. Many of Stop 'n' Clean Home Services customers prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes.

How do you protect my keys?
Your key is secured in a locked key storage device to which only Stop 'n' Clean Home Services managers have access. The key is issued to the team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container. In the unlikely event your key is lost, we're even insured for key replacement and re-keying your locks.

How many people will clean my home?
We work in teams of four, one of whom is a Team Leader (supervisor). Four-person teams prove to be the most efficient because each employee can concentrate on a specific task while in your home. Our tasks include vacuuming, dusting, kitchens and bathrooms, all of which adhere to our unique 22-step Healthy Touch deep cleaning system.

Do I need to provide my own house cleaning products?
Stop 'n' Clean Home Services will always arrive at your home in one of our yellow company cars with our own cleaning products and equipment. All of our products are environmentally-preferable and are safe for small children and pets.